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January 28, 2010 - Amadeus and TravCom Sign Agreement, Vacation.com Agents Benefit Amadeus and TravCom, a provider of customer relationship management (CRM) and back office solutions, have entered into a marketing agreement to deliver enhanced product integration at preferred rates to U.S. travel agencies. The agreement also extends to all members of Amadeus' wholly owned subsidiary, Vacation.com. |
Under the new agreement, Amadeus subscribers in the U.S. can benefit from a greater product integration between Amadeus’ travel agency solutions and TravCom’s products, ClientMajic for CRM and TravCom CS for back office accounting. Amadeus and TravCom also will engage in joint marketing activities as a result of the agreement.
“Agencies in this new economy will have to work smarter than ever. We believe working with Amadeus will help us deliver powerful yet easy-to-use financial tracking and reporting solutions to agencies just when they are needed most,” said Jack Revel, president, TravCom.
For travel agency customers, the agreement will deliver greater automation and efficiencies, improvements in their business workflow, and future opportunities for added content and enhanced functionality, offered along with preferred pricing options.
“Amadeus is committed to being a valued technology and solution provider, and we are always looking for new ways to help our customers and business partners work smarter, faster and more cost effectively,” said Stewart Alvarez, vice president, strategic planning and business development, for Amadeus North America. “This relationship will enable our mutual travel agency customers to better integrate their businesses from end to end.”
The new offer including preferred pricing is available to Amadeus and Vacation.com travel agency customers in the U.S. who are currently not TravCom clients. Preferred pricing also will be available to current TravCom customers upon their contract renewal.
For more information on the partnership and request product information on TravCom please click the following links:
January 19, 2010 - TravCom CS and ClientMajic v10.0.27 Update Now Available
TravCom CS and ClientMajic Version 10.0.27 are now available. You can download the update from the TravCom CS Download section.
March 9, 2009 - TravCom Adds ECS Kalypso Commission Software
Commission Consolidation Software Improves Data Management and Commission Recovery for TravCom Travel Agency Clients.
TravCom has become the first travel management accounting company to provide a direct system interface for eCommission Solutions’ ECS Kalypso fully integrated commission consolidation, segment capture, tracking, dunning, recovery and reporting program.
ECS Kalypso’s proprietary software will be integrated with the TravCom CS back office accounting and management system to capture automatically booked and manually booked hotels, cars and other non-ARC segments. Effectively capturing the data enables travel management companies to boost their commission recoveries, reduce retrieval time and enhance data integrity.
"Integrating ECS Kalypso with our existing suite of travel management and reporting tools gives our customers a distinct advantage in managing their business and improving their profitability,” said Jack Revel, CEO of TravCom. "A particularly valuable component is Kalypso’s mid-office 'Snap Shot' that captures nightly all of the reservations, changes and cancellations made on the global distribution systems. This will provide TravCom users more complete data for business planning."
Some customers using ECS Kalypso report increases of more than 40 percent for commission recovery. Plus, the detailed data analysis on bookings dramatically strengthens the travel agency position for future negotiations with vendors while enhancing the data integrity of their travel management reports.
For example, Tzell Travel Group, a top-10 corporate travel company headquartered in New York, incorporated the tool two years ago,
"It's done a fantastic job on hotel commission reconciliation and recovery. We are extremely satisfied," said Willie Lynch, Tzell Travel Group's CFO. "Our agents don't have to go through all these unclaimed reports anymore to identify which bookings belong to them. Before employing the ECS tool, we had a 45 percent match on bookings to agents. With ECS, that number reached just over 80 plus percent."
The addition of the Kalypso software will complement the more than 60 reports and features already built into the TravCom CS system.
"We think this will be a great combination for TravCom, their clients and ECS," said Paul Hoffmann, President and CEO of eCommission Solutions. "These days commission recovery is not a luxury, it is a necessity that every booked segment be tracked and the commissions paid. Our program provides extra revenues that go straight to the bottom line."
To learn more about eCommission Solutions, go to www.ecsna.com
April 24, 2008 - TravCom CS and ClientMajic Version 10 Released!
TravCom CS and ClientMajic version 10 are the latest major releases of our premiere back-office and mid-office CRM products. Both products offer a wide variety of new functionality, including something for everyone. The many new features were designed to increase productivity, tighten security, and provide better overall functionality for both front and back office.
Current subscribers can take advantage of this free upgrade to immediately benefit from all of the new features. Please see below for a list of some of these major enhancements. To download the new version please go to the TravCom CS Download section or contact a TravCom Support Representative at support@travcom.com.
TravCom CS New and Enhanced Features
New Feature – Branch Groups
Branches can be assigned to different user-defined groups. A complete group
can then be selected for consolidation on reports and queries.
New Feature – Pending Payments
Payments from the interface can be set up to be flagged as pending. These
payments will not be completely posted to the system until an authorized
user reviews the payments and posts them.
New Feature – Default Divisions
Default divisions can be defined to individual clients and agents. Whenever
sales are posted manually or through the interface it will default to the
defined division, unless it is overridden.
New Feature – Word Processor
A built-in, full featured word processor is included, complete with mail
merge capabilities. Letters can be easily created and printed or emailed
directly to clients. Documents can be opened and saved in a variety of formats,
including Microsoft Word, Rich Text, regular text, and HTML.
New Feature – Report Writer
A new, easy to use report writer program is included, allowing users to
create and print their own custom reports. Reports can also be exported
in a variety of formats including Microsoft Excel and HTML.
New Feature – GEMS v6.5 Export
Data can be exported in GEMS v6.5 format. Clients can be defined with individual
reporting fields to be exported in the COD files.
Enhanced Feature – User Security
User accounts and passwords have been enhanced as follows:
· User passwords are now encrypted using a strong DES algorithm
· There is an option to set the minimum password length
· There is an option to force strong passwords, where passwords must contain a combination of 3 of the following 4 conditions: upper case characters, lower case characters, numbers, and/or non-alpha/numeric characters.
· There is an option to force users to change their password every x number of days
· There is an option to force users to change their password on the next login
· There is an option to require users to enter new passwords that are different than the last 4 passwords used
· There is an option to lock users out of the system after x number of failed login attempts
· Locked out users can only be reset by a system administrator
Enhanced Feature – PCI Compliancy
Tools are provided to assist your agency in becoming PCI compliant with
TravCom. Please see the following white paper on PCI compliancy.
Enhanced Feature – Message Center Reminders
Reminders can be set up in the Message Center to display a popup balloon
at a user-defined time prior to when the message is due.
Enhanced Feature – Creating HTML Formatted Emails
HTML formatted emails can be created directly within the email utility.
Formatted emails can also be saved and opened again at a later time.
Enhanced Feature – Mail Merging to Emails
Letters created in the word processor can be created from a mail merge file
and then sent directly to email. Each recipient of the email will then receive
their own personalized formatted email.
Enhanced Feature – Automatic Creation of Mailer Message to Clients
When emails are sent from a query or mail merged word processor document
a message can be created in the Message Center automatically. Messages will
be created as a Mailer message and the subtype, subject, and message body
can be user defined. The default subject and message body will be that of
the email that is being sent.
Enhanced Feature – Automatically Schedule Email from Profile Query
Queries that have been created and saved in Profile Query can be scheduled
to be automatically sent. For example, you can create and save a query showing
all clients with an upcoming birthday. You can then schedule that query
to be sent at the beginning of the month for all clients with a birthday
in that month.
Enhanced Feature – Processing Email Addresses from the Interface
When a PNR is received through the interface any email addresses in the
PNR will be saved and set as the default for emailing the invoice.
Enhanced Feature – Create Generic Reconciliation Files
The Cash Receipts Reconciliation function can now import files that are
formatted based on a generic format.
Enhanced Features – Enabling/Disabling Marketing Categories and Groups
Marketing categories and marketing codes can be enabled or disabled based
on the profile type. You can disable users from assigning specific marketing
categories or codes to new or existing profiles based on the account type
without having to delete the category or code. However, you will still be
able to run queries based on these disabled categories or codes.
Enhanced Feature – User Permissions
Individual users can be given permissions to allow or disallow editing,
refunding, or voiding of sales in Sales Posting. Furthermore, individual
permissions can be given to users to allow or disallow the voiding of checks
or cash receipts.
ClientMajic New and Enhanced Features
New Feature – eTrip
The all new eTrip module allows agents to create and maintain client bookings.
The bookings can be compiled from various sources, including the GDS, web
bookings, or manually entered, and then merged into a single consolidated
booking. With eTrip you can also manage deposits and set reminders. When
deposits are due then an invoice can be created and the information is then
posted directly into TravCom CS.
New Feature – Booking Wizard
With the all new Booking Wizard you can easily transfer booking information
into a web booking record, such as passenger information , addresses, phone
numbers, email addresses, and payment details. When the web booking is completed
then the Booking Wizard will pull the details from the web booking into
a new or existing eTrip record.
New Feature – Caller ID support
When a call comes in from a client and the number is recognized from a ClientMajic
profile then a popup balloon will be displayed notifying the user of who
is calling. With a click on the popup balloon you will immediately have
all of the client’s details displayed in front of you. This feature
will only work if you have a voice capable modem on the computer.
New Feature – Skype support
Subscribers to Skype will be able to “dial” a phone number directly
from ClientMajic. Any client or passenger profile with a phone number can
be automatically dialed.
New Feature – Word Processor
A built-in, full featured word processor is included, complete with mail
merge capabilities. Letters can be easily created and printed or emailed
directly to clients. Documents can be opened and saved in a variety of formats,
including Microsoft Word, Rich Text, regular text, and HTML.
New Feature – Report Writer
A new, easy to use report writer program is included, allowing users to
create and print their own custom reports. Reports can also be exported
in a variety of formats including Microsoft Excel and HTML.
Enhanced Feature –Use Marketing Center Queries in Profile Center
Complex queries can be created in the Marketing Center and saved. These
saved queries can then be selected from the Load Filter drop down in Profile
Center, and only profiles matching that query will be returned.
Enhanced Feature – User Security
User accounts and passwords have been enhanced as follows:
· User passwords are now encrypted using a strong DES algorithm
· There is an option to set the minimum password length
· There is an option to force strong passwords, where passwords must contain a combination of 3 of the following 4 conditions: upper case characters, lower case characters, numbers, and/or non-alpha/numeric characters.
· There is an option to force users to change their password every x number of days
· There is an option to force users to change their password on the next login
· There is an option to require users to enter new passwords that are different than the last 4 passwords used
· There is an option to lock users out of the system after x number of failed login attempts
· Locked out users can only be reset by a system administrator
Enhanced Feature – PCI Compliancy
Tools are provided to assist your agency in becoming PCI compliant with
TravCom. Please see the following white paper on PCI compliancy.
Enhanced Feature – Message Center Reminders
Reminders can be set up in the Message Center to display a popup balloon
at a user-defined time prior to when the message is due.
Enhanced Feature – Creating HTML Formatted Emails
HTML formatted emails can be created directly within the email utility.
Formatted emails can also be saved and opened again at a later time.
Enhanced Feature – Mail Merging to Emails
Letters created in the word processor can be created from a mail merge file
and then sent directly to email. Each recipient of the email will then receive
their own personalized formatted email.
Enhanced Feature – Automatic Creation of Mailer Message to Clients
When emails are sent from a query or mail merged word processor document
a message can be created in the Message Center automatically. Messages will
be created as a Mailer message and the subtype, subject, and message body
can be user defined. The default subject and message body will be that of
the email that is being sent.
Enhanced Feature – Automatically Schedule Email from Profile Query
Queries that have been created and saved in Profile Query can be scheduled
to be automatically sent. For example, you can create and save a query showing
all clients with an upcoming birthday. You can then schedule that query
to be sent at the beginning of the month for all clients with a birthday
in that month.
Enhanced Features – Enabling/Disabling Marketing Categories and Groups
Marketing categories and marketing codes can be enabled or disabled based
on the profile type. You can disable users from assigning specific marketing
categories or codes to new or existing profiles based on the account type
without having to delete the category or code. However, you will still be
able to run queries based on these disabled categories or codes.
